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    FAQ

    Product Information

    No, it cannot climb over an object or onto a carpet or mat because it does not have any wheels. any threshold, carpet or mat because it does not have any wheel. If an object was of thin layer below 5mm, ThreeSpin™ may be able to climb over it, depending on the floor condition.

    You can use ThreeSpin™ on any hard floors including laminate, marble, tile, coated wooden, and linoleum floors.

    No. They are ‘Floor Mopping Robots’ and not vacuum cleaners.

    Green mop is made of 100% microfiber, so it is very soft and is good for absorbing liquid and fine dust on the floor. You can use this mop to polish floor or to mop after vacuuming. Grey mop is made with special cloth that combines mother yarn and microfiber. This cloth performs dual function of wiping and snatching debris on the floor. You can pick up hair and whatever lies on the floor while scrubbing stains off. It is recommended for cleaning that entails scrubbing and more intense polishing.

    We don’t actually recommend you to put any detergent in the water tank. It can cause water supply problem later. If you really want to use detergent, you can spread it on the mops directly or spray on the floor before mopping.

    It can be used on 100V~240V with a US voltage converter.

    No, there is no predestined route programmed in. 

    ThreeSpin™ moves around for 120~150min from a single charge and it can cover 1,615spft in 150 minutes.

    Edge™ moves around for 100mins from a single charge and it can cover 1,076sqft. in 100minutes.

    EVERYBOT Inc. supplies JetBot for Samsung. The original model is EVERYBOT EDGE™ and JetBot is Samsung’s ODM model.

    There is no any functional difference but only for the color difference.

    Shipping/Returns

    Our shipping time is:

    Handling time : 2 – 3 Business days (Monday to Friday)

    Transit time : 5 – 9 Business days (Monday to Friday)

    Once your order has shipped, you will receive an email that will include the tracking number from the delivery courier.

    You can return your product within 30 days of delivery. Please contact us to set up a return.

    If they have not been processed and shipped, your orders can be canceled. But after they have been processed, they cannot be canceled.

    Please make sure to provide the correct shipping address.

    Everybot Inc. will not be held responsible for items shipped to incorrect addresses provided by the buyer.

    In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

    If the product has experienced damages during the shipping process, please contact us upon delivery and we will happily setup a replacement for you.